Last updated October 04, 2021
Curly Charmy ("we" and "us") is the operator of (https://www.curlycharmy.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
There is no refund available on the purchase of any of our products.
In general, domestic shipments are in transit for 2 - 7 days
Orders are usually dispatched within 3 business days of payment of order
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you change your mind after placing the order, we are unable to accept cancellations.
For all customer service enquiries, please email us at curlycharmy@gmail.com
Unboxing video is a must in case you are reporting a damage or missing product. Without the video, we won't be accepting returns.